Mon - Sat : 10 AM - 06 PM

FAQ


Who can become a member? Is membership mandatory to avail services from the Society?

Membership is open to individuals who meet eligibility criteria defined in the Society’s by-laws and complete the prescribed registration process. All financial services are offered exclusively to registered members of the Society, in accordance with cooperative principles.


How does the Society differ from a bank and does the Society operate under government regulations?

As a co-operative credit society, it is member-owned and focuses on community-oriented financial services rather than wide-scale commercial banking. The Society is registered under the applicable Co-operative Societies Act and functions in compliance with statutory and regulatory guidelines


How do I update my contact details or account information?

Members should notify the Society in writing or through designated forms to update mobile numbers, email addresses, or any other personal details.


What types of deposit products are available?

We offer products such as Fixed Deposits and Monthly Recurring deposits, each with defined tenures and interest structures.


How can I apply for a loan?

Members can apply by submitting the required documents and application form at our branch office. A loan officer will guide you through the process. Required documentation typically includes identity proof, address proof, income proof, and any asset documents if applicable; specific documents vary by loan type.


Is the pledged gold kept safe and how is gold valued for gold loans?

Yes. Pledged gold is stored in secure vault facilities with appropriate safety and security arrangements. Gold valuation is conducted using standard assessment methods in line with prevailing market rates and internal valuation norms.


Is a CIBIL score required to apply for a loan?

For selected loan products, a CIBIL score is not mandatory. Loan eligibility is evaluated using a holistic approach that considers income, repayment capacity, membership history, and other


Does the Society offer online services?

Currently, services are primarily offered through branch offices and royal mobile banking application.